SERVICES AND SUPPORT - pragmaticCARE
We hear from our customers regularly that utilizing the implemented solution is the easy part, but managing the long term “health of the system” is much more difficult. This is mainly due to the fact that management and optimization is not a core priority and is often neglected.
This results in delays in patching systems, due to time required or difficulty in understanding which fix pack should be applied - immediately or possibly deferred - or how updates impact system performance, or how to enable new features to provide more value to the organization.
Wolcott Group’s pragmaticCARE is a tailored support solution which leverages Wolcott Group’s skill and experience in working day in and day out with technology and across a variety of customer environments.
pragmaticCARE provides enhanced support rather than a best effort model and places focus firmly on ensuring that the right attention is being paid to each individual customer's technology environment.
From helpdesk support to proactive management of upgrades, Wolcott Group assists you in supporting your technology environment today, tomorrow and in the future.
pragmaticCARE For IBM’s Tivoli Identity Manger provides:
- Quarterly IBM Tivoli Identity Management Software patch review and implementation/deployment recommendations
- Monthly system health reports
- Monthly technical support incidents reporting
- Preferred access to Wolcott for additional support needed
RESOURCES ON INDUSTRY STANDARDS AND FRAMEWORKS
Visit our ISO 27001 and ISO 17799 Resources page for articles, white papers, training, and assessment tools related to information security governance.
SUPPORT REQUESTS
To request support or follow-on work to a Wolcott Group project, please fill out our support request form or contact us via one of the following appropriate email accounts:
CUSTOMER FEEDBACK
We are interested in your feedback and comments – the good, the bad, and the ugly.
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