If you have any questions regarding the training, the registration process, or any related topics, please send an email to training@wolcottgroup.com.
Payment Policy
For credit card and PayPal transactions, payment is due with registration. Your credit card or PayPal account will be debited at the same time that you register for the course. For paying by check, a check made payable to “Wolcott Group” must be received by Wolcott Group (at 3700 Embassy Parkway, Suite 430, Fairlawn, Ohio 44333) at least ten (10) business days prior to the start of the class. For any exceptions, send us an email at training@wolcottgroup.com and be sure to include your telephone number in case we need to follow-up with you by telephone.
Cancellation, Rescheduling, and Substitution Policy
If you need to cancel your participation in a class, reschedule in a future class, or substitute the attendees in a class, please contact us at 330-666-5900 or training@wolcottgroup.com. The following schedule of options apply for all cancellation, rescheduling, and substitution requests.
Schedule of Options for Cancellation, Rescheduling, and Substitution Requests:
|
Date of Notice to Wolcott Group |
Refund or |
Reschedule or |
Substitution |
|
15 or more business days prior to class |
100% |
No Charge |
No Charge |
|
5 to 14 business days prior to class |
50% |
With 50% fee |
No Charge |
|
Within 4 business days prior to class |
None
|
Not applicable |
No Charge |
|
1 business day prior to class |
None
|
Not applicable |
No Charge |
|
Day of the class |
None
|
Not applicable |
No Charge |
Training Schedule Changes
Wolcott Group reserves the right to cancel or reschedule any training course if the minimum enrollment requirements are not met. In the event a class is cancelled, Wolcott Group will provide a five business day advance notice prior to the start date of the class and you will be given the option to reschedule in a future class or seek a refund. Wolcott Group will only be responsible for refunding the registration fees paid and is not responsible for any other costs incurred such as airline fares, hotels, and other travel-related costs.