Microsoft Dynamics 365 Business Central Apps

Real Case Management

Simplify issue management for customers or vendors

Track, Record, and Resolve

A simple issue management system that allows you to assign codes to issues to identify why a case occurred and how it got resolved. With places to put notes and attachments, you keep track of every case—and who is responsible for its resolution—in one central place.

Assign Cases
Assign issues to a specific person to ensure they close with a satisfied customer.
Leverage Automation
Built in automation will keep all cases in your system organized so you never lose track of a case’s progress. You’ll see happier, more satisfied customers who have filed complaints.

Features

Wolcott’s RealCase Management app for Microsoft Dynamics 365 Business Central provides a way to easily track, record, and resolve cases as well as assign issues to a specific person to ensure they close with a satisfied customer. It’s a simple issue management system that allows you to assign codes to issues to identify why a case occurred and how it got resolved. With places to put notes and attachments, you keep track of every case—and who is responsible for its resolution—in one central place.

Use RealCase Management to assign cases to specific users and get clear visibility into those cases, in addition to:

  • Easily correlating cases to their related documentation
  • Providing all relevant case details in the RealCase app such as reason for complaint, lot tracking, and more
  • Leveraging automation to keep all cases in your system organized
  • Never losing track of a case’s progress
  • Seeing happier, more satisfied customers who have filed complaints

Stop hoping your team will stay on top of customer complaints and be rest assured they will get resolved well. An easy-to-use, intuitive, clear interface makes RealCase Management the choice for customer service, internal sales, procurement, purchasing, and quality control personnel across all industries.

Get The App Now

Get Real Case Management from Microsoft AppSource. This content can be customized under the Real Case Management page.

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